shophive Order & Shipping Policy

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Thank you for choosing shophive. We are committed to getting your grocery and kitchen essentials to you safely and on time. The guidelines below explain exactly how we handle orders, shipping, and delivery so you always know what to expect from checkout through arrival.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We process and dispatch these orders within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally processed the same day. Orders placed after that time, or on weekends, are handled on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are packed using specialized cold-chain insulation and shipped Monday through Thursday only, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown clearly at checkout before you complete your purchase. All amounts are listed in USD.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Slight delays may occur during peak holiday periods or due to severe weather conditions.

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International Shipping

shophive ships internationally to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees assessed upon arrival in the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

As soon as your order ships, we will send an automated shipping confirmation email with a direct tracking link and carrier details.

If you have not received a tracking number or see no tracking updates within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

To keep dispatch times fast, order processing begins shortly after your order is placed.

• If you need to change your shipping address or modify your order, please contact us within 1 hour of placing it at [email protected].
• We will make every effort to honor change requests, but once an order has been handed to the shipping carrier, we are unable to modify the shipping address.

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Damaged, Lost, or Compromised Shipments

We stand behind every delivery:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos, and we will issue an immediate full refund or send a free replacement.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: shophive
• Customer Support Email: [email protected]
• Customer Support Phone: 16618026999
• Physical Business Address: 45655 17TH ST W, Lancaster, CA 93534, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST