shophive Terms of Service

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Welcome to shophive. These Terms of Service ("Terms") set out the rules that apply when you visit, browse, or purchase from the shophive website, mobile platform, product catalog, and customer support channels. By using our platform or placing an order, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by shophive, you confirm that you have reviewed these Terms, understand them, and consent to be legally bound by them together with all laws and regulations that apply to you. Should you disagree with any part of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To purchase through this website, you must be 18 years of age or older, or have reached the age of legal majority in the state or jurisdiction where you reside.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. The following activities are not permitted:
  • Submitting fraudulent orders or engaging in any deceptive transaction activity;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without our prior consent;
  • Attempting to breach site security, compromise our data infrastructure, or gain unauthorized access to user accounts;
  • Reselling shophive products for commercial purposes without our express written authorization.
• Account Security: You are responsible for keeping your login credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, ingredient details, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Where an evident pricing or typographical error occurs, shophive may correct the mistake and revise or cancel any affected orders before they ship, providing a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may naturally vary slightly in weight, appearance, or ripeness. Allergen details are supplied for reference only; customers with severe allergies should carefully review the labeling on each product's packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order you place depends on product availability and order verification. We may cap order quantities or decline orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payment data is protected with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has moved into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are also governed by our official operational policies, which form part of these Terms:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are set out in our Shipping Policy.
• Returns & Refunds: Return eligibility, damage claims, and refund timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original material on the shophive platform — including written content, graphic designs, logos, software, product branding, and trade names — belongs exclusively to shophive and is safeguarded by international copyright, trademark, and intellectual property laws. Copying or distributing this material without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, shophive is not responsible for indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim relating to these Terms or your purchase should first be submitted to shophive's support team for informal resolution.

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9. Changes to These Terms

shophive may update or revise these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. If you continue using our website or services after an update takes effect, you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: shophive
• Customer Support Email: [email protected]
• Customer Support Phone: 16618026999
• Physical Business Address: 45655 17TH ST W, Lancaster, CA 93534, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST